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FAQ page

FAQ

Here are some examples of the frequently asked questions we get from customers ordering from StickerKarma.com. Please feel free to contact us with the "Live Help!" and "Message Us!" buttons on the right side of your screen.

What type of files do you take?

We accept the following file types/extensions: jpg, jpeg, png, psd, ai, pdf, tif, tiff, eps, & zip

How long does it take to get my order?

It takes only 2-4 business days to print and only 2-5 business days to ship your order, after you approve your proof.

How long does it take to proof?

You will receive your first proof within 24 hours. Any requested changes will prompt proof corrections that you will receive in less that 24 hours from the time you requested the changes.

Why don't I see my uploaded file/s in the checkout screen?

Due to the fact that we accept all types of files, there is currently no automated way to display your uploaded file in the shopping cart. Rest assured that if you see the green progress bar complete and you see your file name in the shopping cart, we did receive your file and we will send you a proof to approve, before we print anything.

What types of payments do you take?

We accept all major credit/debit cards and PayPal. Credit Cards can be entered securely, directly in the checkout screen. PayPal purchases prompt a popup authentication for you to login to your PayPal to complete your purchase.

Why is my coupon code not working?

You must be logged in to use coupons. If you haven't already, take a couple minutes to create a login (links at the top of page) and then you will be available to use coupons. Also, most coupons have a number of uses limit and/or a time expiring offer.

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